FAQ

Currently our hats are sold exclusively though this website, and each new release will be announced through Instagram and our newsletter. As each hat is one of a kind, they tend to sell quickly. It pays to set an alarm: slow fashion needs fast fingers! Please be aware that when a hat is in your cart it is not reserved for you until payment has been made. Hot tip - Apple Pay is the fastest way to clear checkout!

We are a micro business, working with hard to source vintage materials. As such, we don’t take reserves, preorders or custom orders, as this would change the logistics of the business and detract from the already limited making time. Thank you for your understanding. We appreciate our customers so much.

Please sign up to the newsletter (below), and follow along on Instagram, to stay ahead of each release.

Unfortunately I have had the problem of multiple people checking out the same hat at the same second. If this happens to you, I am so sorry. Luckily Afterpay and the banks return your payment automatically without any intervention, it just might take a few days. Please email me if you have this problem and I will help in every way I can.

Each hat is one-of-a-kind and priced individually. In general, my prices range from about $220-$1295 Australian dollars, depending on the following factors:

Design: some are more difficult to make and therefore take more time and skill.

Towel: factoring in the rareness, condition, difficulty in sourcing, price, size.

Absolutely! All my hats are unisex, but there are four styles that I think look especially great on men: Duke, Charlie, Scout and Frankie.

We take great care to correctly photograph each hat to accurately represent their colours and textures. However, perceptions may vary due to differences in screens.

We offer returns for change of mind within ten days having received your hat. There are a few terms and conditions so check out our policy.

All hats are already made and ready to go when purchased. Australia-wide: average 3-4 days, International: average 6-12 days.

We will post within three business days of your purchase. We use a combination of Australia Post and the EMS network for international orders. Tracking will be sent when the item is on the way.

Unfortunately we don’t have the buying power to use international couriers, so international postage can take some weeks to arrive, depending on your country’s postal system and customs office.

Every hat is packaged in a box to protect it during its journey. We further protect each hat with collection of light packing paper and tissue paper to secure its form. This means you can take it out and wear it with no delay!

If multiple hats are bought within the one order we will package them together in the one box. Each hat will be separated from the other with a layer of tissue paper.

Within Australia, is free over $300AUD. Below that amount a $10 fee applies.

International postage is free over $600AUD. Below that amount a $20 fee applies.

To protect your newly purchased hat we package them in a protective box to ensure they aren't damaged through their commute. This form of shipment does attract a higher cost than flat packed items of the same weight.

Yes, we post worldwide! While I’m happy to post anywhere, we cannot guarantee how long it will take to reach you; this will depend on your country’s postal system and customs office.

No, unfortunately we don't offer this service. The additional fees demanded by Freight Forwarders to perform Tax and Duty payments on our customers' behalf are simply too high.

Instead, we save our customers upwards of $70 per hat by shipping with our preferred partner Australia Post and their International Shipping Service (aka EMS).

Should your purchase attract a Sales Tax and / or Duty then your Customs or Postal Service will contact you directly to pay.

If you do need help please contact us at hello@relaxremade.com.au and we'll do our best to support you. Though please keep in mind that we have no control over foreign Customs or Postal Services.

Free-Trade Agreements (FTA) and VAT / GST / Sales Tax are independent economic levers driven by differing policy and potentially from different tiers of government for each individual country. In short, you may benefit from an FTA, but still have to pay a normal % towards VAT / GST / Sales Tax.

For the current list of Australia's Free-Trade agreements visit: https://ftaportal.dfat.gov.au for current information.

For VAT / GST / Sales Tax and the like visit each receiving countries Department of Trade and Commerce (or equivalent) for details.

Please reach out through email or the contact form. And I love a chat on Instagram.

Yes we do, please email hello@relaxremade.com.au and we can set up a time to introduce ourselves and see how we can partner.